🦉 Lingowl Privacy Policy

1. Introduction

Welcome to Lingowl。We understand that privacy and data security are crucial to you and your business.This Privacy Policy explains how we handle, protect, and store your information.

Lingowl is committed to building a secure, transparent, and internationally compliant AI multilingual communication assistant.All core functions run locally in your browser or Node environment by default, without collecting or storing any chat, document, or translation content on our servers.

2. Information We Collect

Lingowl follows the 'minimal collection' principle. We do not actively collect your chat content, customer messages, or documents to our servers.When necessary, we only collect the following types of information:

• Account information: when you register an account or subscribe to services (such as email, login credentials).
• Usage statistics: plugin version, language settings, error logs (anonymous statistics, only for performance optimization).
• Technical information: browser type, operating system, device language (for interface compatibility detection).

3. How We Collect Information

We collect information through:

• Information you provide directly (when registering or contacting customer service);
• Anonymous technical data automatically generated by plugins (such as error reports);
• Third-party AI interfaces you authorize (such as DeepSeek, OpenAI, etc.), Lingowl only sends anonymized and summarized contextual data when you actively call them.

4. Purpose of Information Use

We only use information in the following cases:

• Providing the service functions you request (such as account verification, plugin updates);
• Optimizing product performance and user experience (anonymous statistics);
• Meeting legal, regulatory, or security requirements;
• Sending notifications related to security or important feature updates.

5. Information Sharing

We do not sell or rent any of your personal information.We may only share in the following limited scenarios:

1. Service providers: only for system maintenance, security detection, or analysis, and subject to strict confidentiality obligations;
2. Legal compliance: in response to legitimate requests from government, courts, or regulatory agencies;
3. User authorization: other situations you explicitly allow (such as enabling cloud AI interfaces).

6. Data Security

We adopt multi-layer protection measures to ensure data integrity and security:

• Local cache and knowledge base use AES-256-GCM encryption;
• Communication uses HTTPS / TLS 1.3 encrypted transmission;
• Sensitive data anonymization (summarized processing when calling external AI);
• Internal systems implement key rotation (180-day cycle);
• Regular security audits and penetration testing;
• Employees comply with data protection and security training policies.

7. Data Retention and Deletion

• Local data (such as knowledge base, translation cache) is only stored on your device;
• Account information will be completely cleared within 30 days after you cancel or delete;
• We do not retain any chat content or user context in the cloud.

You can at any time:

• Clear local cache in plugin settings;
• Revoke API authorization;
• Or contact support@lingowl.com to request account deletion.

8. Your Rights

Under GDPR / PDPA / EU AI Act, you have the following rights:

• Access and export your personal data;
• Correct inaccurate or outdated information;
• Delete your personal data;
• Restrict or revoke authorization processing;
• Obtain data portability copies;
• File complaints with regulatory agencies.

We will respond within 30 days of receiving your request.

9. Cookies and Local Storage

Lingowl only uses necessary local storage and cookies to ensure normal functionality.

• Essential cookies: save language preferences, login status;
• Analytics cookies (optional): help improve website performance;
• No advertising or tracking cookies: Lingowl does not engage in any advertising activities.

You can disable or clear cookies in your browser settings at any time.

10. Children's Privacy

Lingowl does not provide services to children under 13, and we do not knowingly collect personal information from children.

11. International Compliance Statement

Lingowl's design and operation comply with the following regulations and standards:

12. Policy Updates

We may update this Privacy Policy from time to time. For material changes, we will notify you via email or website announcement. Please visit this page regularly to learn about the latest version.

13. Contact Us

If you have any privacy-related questions or complaints, please contact:

We will do our best to provide you with answers and assistance within a reasonable time.